McCoy & Co. Return & Refund Policy

Everyday Essentials. Elevated Style.

Thank you for shopping with McCoy & Co.! We want you to love your purchase. If something isn't right, we're here to help.

30-Day Return Policy

We accept eligible return requests within 30 days of the date your order is delivered.

To qualify for a change-of-mind return, your item must be:

• Unused and in its original condition.

• In its original packaging, with all included accessories and components.

• Accompanied by proof of purchase or an order number.

To request a return, email mccoyandco.customercare@outlook.com within 30 days of delivery.

Please do not send any items back without contacting us first. We will review your request and provide return instructions and the appropriate return address if approved.

Change-of-Mind Returns

If you decide you no longer want an item, you may request a return within the 30-day window, provided it meets our return eligibility requirements.

Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a trackable shipping service. Original shipping charges are generally nonrefundable unless otherwise required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at mccoyandco.customercare@outlook.com.

Include your order number, a description of the issue, and photographs if available.

After reviewing the issue, we will arrange an appropriate resolution, such as a replacement, refund, or return. For confirmed damaged, defective, or incorrect items, McCoy & Co. will cover reasonable required return shipping costs or provide a prepaid return option. We may also resolve the issue without requiring a return.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional time to process and post the refund.

If a refund is declined because the returned item does not meet the stated eligibility requirements, we will explain the reason.

Nonreturnable Items

For hygiene and safety reasons, certain opened or used personal-care products may not be eligible for change-of-mind returns. Items identified as final sale at the time of purchase may also be excluded where permitted by law.

These restrictions do not limit any rights you may have for defective, damaged, incorrectly supplied, or otherwise nonconforming goods under applicable law.

Order Cancellations

McCoy & Co. allows customers to cancel eligible orders within 1 hour of placing the order, provided the order has not already been fulfilled.

After the 1-hour cancellation window, please contact us as soon as possible at mccoyandco.customercare@outlook.com. We will attempt to accommodate your request if the order has not yet entered fulfillment, but cancellation cannot be guaranteed.

Once an order has shipped, it cannot be canceled. However, eligible items may be returned under our 30-Day Return & Refund Policy.

Nothing in this policy limits your rights under applicable consumer protection laws.

Exchanges

If you would like a different item or variation, contact Customer Care to discuss available options. Exchanges depend on product availability.

Return Shipping Instructions

Please contact us before returning an item. Do not ship returns to the address shown on your original package unless we specifically instruct you to do so.

Return addresses may vary depending on the product and fulfillment partner.

Contact McCoy & Co.

For return requests, refund questions, or order assistance:

McCoy & Co. Customer Care

Email: mccoyandco.customercare@outlook.com

We're committed to helping make your shopping experience a positive one. Thank you for choosing McCoy & Co.! 💕